Customer care

Create value added services! Delight your customer!

UP!CRM is the solution for enterprises that want to evolve its business model and to increase the efficiency and effectiveness of its structure. Your customer care services will be able to receive calls and contacts, optimizing processes and re-sponse times; manage the customer care support ticket, plan interventions and calls and what else necessary in order to offer a service at the highest level.
Only with UP!CRM you will create the best customer care of ever!

Main Fuctions:
  • Collecting tickets and support calls with historical precedents
  • Asset and configurations
  • Management contracts and Warranty
  • Planning / execution of actions
  • Tool for analysis and control ticket
  • Resources planning integrated with MS Exchange
  • Ticket detailed for customer/contact
  • Customer satisfaction survey tools
  • Invoice generator with erp integration accounting
  • Customer Tickets Notification system